Service Manager

Marine Specialties • Gainesville, GA

49d

About The Position

Marine Specialties is the leading full service residential and HOA marine services provider in Georgia and South Carolina. Our team has been delivering honest and trustworthy services to our clients since 1988. Why Work at Marine Specialties? At Marine Specialties, were more than just a company - were a community of passionate professionals dedicated to excellence in the marine industry. If this sounds like a place youd like to work, we encourage you to continue reading as our team is growing. Job Overview: The Service Manager oversees repair services and parts operations. This role supports the sales process while managing day-to-day service activities, including estimating, scheduling, customer follow-up, and coordination of service crews. Working closely with Sales and Field Execution teams, the Service Manager ensures work is completed safely, efficiently, and to company standards while delivering a strong customer experience.

Requirements

• High school diploma required.
• Valid drivers license with acceptable MVR.
• Ability to obtain and maintain a DOT physical card.

Nice To Haves

• Associates degree or higher; we will also consider equivalent experience as a service manager or similar role preferred.
• Experience in one or more of the following: Service or repair industries Fabrication, welding, or technician roles Project management or customer service Transportation or fleet management HVAC or automotive service

Responsibilities

• Manage daily service schedules, crew assignments, and job oversight.
• Review project timelines and communicate updates to service teams.
• Adjust work plans to meet customer and operational needs.
• Oversee service quality, documentation, and reporting.
• Assist with estimating, quoting, and customer follow-up.
• Coordinate with the sales team on expectations and project needs.
• Lead, coach, and develop service technicians and crews.
• Set goals and support accountability with Human Resources and leadership.
• Conduct performance reviews and support employee development.
• Manage parts ordering and material coordination.
• Source, purchase, or deliver materials to job sites as needed.
• Address escalated customer or employee concerns.
• Coordinate complex matters with leadership and HR.
• Communicate outcomes to appropriate stakeholders.

Benefits

• Competitive salary
• Company paid employee only medical
• Dental, Vision, and ancillary insurance
• PTO (7)
• Paid Holidays: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and the day after, and Christmas
• 401K with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED