Service Manager - Kent, WA

New System•Kent, WA

7d•Onsite

About The Position

Every day, our Service Managers keep restaurants, cafés, and healthcare facilities across the Pacific Northwest running clean, stocked, and ready to serve their own customers. We're looking for a hands-on leader to run that operation in Kent: someone who builds a strong team, holds people accountable, and grows the business through relationships customers can trust. As Service Manager, you'll lead District Managers, CSRs, and Route Relief staff; own route execution and safety; and drive retention, renewals, and organic growth across your market.

Requirements

5+ years of leadership, route service, operations, or B2B customer-service experience.
3+ years of direct people-management experience.
A track record of developing employees, improving performance, and retaining customers.
Strong communication, organization, problem-solving, and conflict-resolution skills.
Comfort reviewing operational and financial performance reports.
A valid driver's license and an acceptable driving record.
Flexibility for early mornings and hours based on operational needs.

Nice To Haves

Experience in linen, uniform, facility services, distribution, transportation, hospitality, or route-based operations is a plus.

Responsibilities

Lead, coach, and develop District Managers, CSRs, Route Relief employees, and service-support staff.
Recruit, onboard, train, certify, and retain a dependable service team.
Conduct route rides, customer visits, one-on-ones, and performance reviews
Oversee daily route execution, staffing, scheduling, and route coverage.
Partner with production, warehouse, sales, and billing to resolve operational challenges.
Champion New System's Zero Accident Culture and ensure compliance with all safety and driving requirements.
Build strong customer relationships and quickly resolve service concerns.
Identify at-risk accounts, lead retention and contract-renewal efforts.
Drive organic growth, route sales, and account expansion.
Monitor and act on customer retention, redates, credits, accounts receivable, inventory, route profitability, and safety results.