Service Manager - Ellis at Old Town

Kairoi Management • Lewisville, TX

3d • Onsite

About The Position

Seize Your Career Opportunity at Kairoi Residential. At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

Requirements

• A minimum of 5+ years of experience doing apartment home repairs to include general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
• EPA, HVAC, and CPO certifications, or the willingness to obtain them, are required.
• Must have knowledge of OSHA safety rules and regulations.
• Must have excellent customer service and a positive resident experience focused mentality.
• Must have successfully led and managed service teams.
• Should be able to work a flex schedule if necessary and willing to be on-call for emergencies.
• Possession of a valid driver’s license with no major infractions in the last 12 months.

Nice To Haves

• A trade school, high school diploma, and bilingual (English/Spanish) is preferred.

Responsibilities

• Guide the community’s service team through daily maintenance tasks, community inspections and upkeep.
• Training and supervision of the community service team.
• Attend required training, safety programs and staff meetings.
• Oversee the work of contracted vendors and contractors as required.
• Ensure that safe work practices and Kairoi best practices are being followed by all service associates.
• Lead by example in making sure the service team completes all service requests in a prompt, courteous, and efficient manner.
• Adhering to all Kairoi SOP’s, O&M plans as well as all protocols set forth by Kairoi.
• Work closely with and have excellent communication with the Community Director for all team updates, schedule changes, vendor, and inventory invoicing, etc.
• Work closely with your Regional Facilities Coordinator to ensure proper collaboration with all monthly and quarterly task such as preventive maintenance, winterization and training agendas.
• Monitor the maintenance and upkeep of all mechanical equipment in the community, including but not limited to, water heaters, HVAC units, and pool equipment.
• Perform regular inspections of all apartment homes, building(s), community amenities, common areas, and community grounds to ensure that any outstanding issues such as repairs, landscaping, painting, light-fixture maintenance, etc. are quickly resolved and held to the highest standards.
• Ensure that all chemicals and their antidotes are stored and labeled properly, and that an accurate inventory of all maintenance and cleaning supplies is well-maintained.
• In times of crisis, lead by example and respond to any on-call, emergency, or pertinent resident service requests in a prompt and professional manner.

Benefits

• Competitive Compensation
• Incentive compensation opportunities
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Be prepared to attend and participate in training as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED