Service Manager

Another Broken Egg of America•West Melbourne, FL

12d•Onsite

About The Position

Another Broken Egg Cafe is an award-winning breakfast, brunch, and lunch concept, specializing in unique creations and a culture you'll love. With daytime-only hours, our teams benefit from no night shifts, ever, along with competitive compensation and benefits! In addition to offering no night shifts ever and our fully chef-curated menu, our #1 priority has always been service. In fact, it’s one of our 5 core values. We care about our guests, and we care about you! That’s where our “Happy People Sharing Happiness” culture begins – each day, we put our team members first and strive to go above and beyond for them! They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for our guests. Employees are eligible for the following: One Shift - No Night Shifts Ever! Competitive quarterly operational performance bonus Opportunity to grow your career with a great company and great people! Leadership Development Training Free Meals and Discounts Health Insurance w/ FREE Telemedicine Services Dental & Vision Insurance Employer Paid Life and AD&D Insurance Supplemental Insurances Employee Assistance Program Robust Reward and Recognition Program 401(K) Retirement Savings Program Instant Pay Paid Time Off & Holidays Paid Parental Leave Service Manager Job Summary: The Service Manager will assist the General Manager in managing and overseeing the daily front of house operations of the cafe.

Requirements

Strong supervisory and leadership skills
Excellent interpersonal skills with a focus on customer service
Excellent time management skills
Excellent organizational skills and attention to detail
Familiarity with food handling, safety, and other restaurant guidelines
Proficient with Microsoft Office Suite or related software
High school diploma or equivalent required
3 years of previous restaurant experience required; management experience preferred
Successful completion of corporate’s 6-week training program required
Achieve a passing score on the ServSafe exam or possess a valid ServSafe certification
Ability to traverse all parts of the restaurant quickly
Prolonged periods of standing and walking
Must be able to lift 25 pounds at times

Nice To Haves

management experience preferred

Responsibilities

Hires and trains FOH cafe staff
Organizes and oversees FOH staff schedules
Conducts performance evaluations that are timely and constructive
Handles progressive discipline of FOH employees in accordance with cafe policy
Ensures customer satisfaction with all aspects of the cafe and dining experience
Ensures compliance with health, safety, food handling, and hygiene standards
Ensures all pertinent staff members have a current sanitation & safety certification
Handles customer complaints, resolving issues in a diplomatic and courteous manner
Ensures compliance with alcoholic beverage regulations
Manages inventory and purchases food and supplies when necessary
Maintains sales records and tracks cash receipts
Prepares and submits operations reports and other documentation as requested by General Manager
Performs other duties and support functions as assigned