NEW Service Manager Supper Club

Dorchester Collection • Beverly Hills, CA

1d • Onsite

About The Position

We care about your career and are known for having the absolute best people in the industry. When you join us as a Service Manager, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. As a Service Manager, you will lead the exciting pre-opening and opening phases of our Food & Beverage restoration project, the first major transformation at the iconic Beverly Hills Hotel since 1940. This initiative includes overseeing a Supper Club & Bar aimed at setting new benchmarks in luxury dining and bar service. You will be instrumental in contributing up to $15 million to an already successful $40 million Food and Beverage operation. A day in the life of our Service Managers demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that a Service Manager accomplishes would be lengthy, but the list below is essential to know.

Requirements

• English is the primary language used in our hotel. Our Service Managers must feel comfortable communicating in this language.
• Attention to detail is critical for this role.
• You need to be passionate about food and beverage with a minimum of 5 years in a high volume, upscale food and beverage operation.
• Expertise in food and beverage and strong knowledge of industry trends.
• Flexibly and willingness to meet the demands of a 24 hour opening and pre-opening requirements.

Nice To Haves

• Prior experience opening a hotel or restaurant is preferred.

Responsibilities

• Managing and overseeing daily F&B operations during the restaurant’s dinner service.
• Recognizing all in-House and notable guests, building and strengthening relationships with our guests and teams.
• Working hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
• Fulfilling special requests involving personal preferences, dietary needs and even special occasions.
• Provide leadership to inspire, motivate and empower staff in the restaurant and bar to deliver the ultimate guest experience.
• Develop and lead in the execution of a Restaurant & Bar operating and marketing strategy that is aligned with the hotel’s strategy and optimizes outlet performance; increases employee and guest loyalty and engagement and maximizes financial performance.
• Recruit, select, train, orient, evaluate, assign, schedule, coach, counsel and discipline Restaurant staff to ensure established cultural and service standards are met.
• Communicate job expectations; plan, monitor, appraise and review job contributions; plan and review compensation actions and enforce policies and procedures.
• Remain visible in the operation, provide recognition and handle complaints, concerns or special requests for guests, clients and group contacts.
• Meets restaurant financial objectives by preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Preventing and correcting the imperfections and blemishes that tend to come up.
• Report imperfections and work with several other positions to correct them.

Benefits

• Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel! (Subject to availability and seniority terms)
• 50% off at bars and restaurants within all our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefits
• Competitive retirement scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed