Service Manager

VSE Corporation•Madison, AL

22d

About The Position

Vermeer Southeast is seeking a highly experienced Service Manager to lead, organize, and oversee all operations of the service department. This leadership role is ideal for a seasoned service professional with prior industry experience and demonstrated success managing service operations. The Service Manager will lead a high-performing team focused on delivering an exceptional customer experience while maximizing the effective sale and utilization of all available service hours.

Requirements

High school diploma or GED required; college degree preferred.
Previous Service Manager experience required, with Industry experience strongly preferred.
Demonstrated experience in service operations and labor selling at the management level.
Minimum of 4 years of leadership experience, with proven communication and people-management skills (additional experience preferred).
Strong organizational, time-management, and multi-tasking abilities with exceptional attention to detail.
Ability to effectively communicate and follow verbal and written instructions.

Responsibilities

Lead, mentor, and develop a professional service team to achieve operational and customer service excellence.
Recruit, hire, and retain high-performing service personnel.
Plan and manage staffing levels to ensure consistent coverage for critical roles.
Coach, evaluate, and develop employees through structured performance management.
Leverage available training programs to elevate technical and leadership capabilities.
Foster a collaborative, inclusive, and accountable team culture.
Ensure delivery of professional, timely, and high-quality customer service.
Build and maintain strong, long-term customer relationships.
Resolve complex customer concerns by recommending effective and value-driven service solutions.
Prepare and deliver accurate service quotes in a timely manner.
Assist with loading and unloading equipment as operationally required.
Lead service-related sales initiatives and customer outreach efforts.
Drive growth in service revenue through effective utilization of available service hours.
Expand the service customer base while improving customer retention.
Collaborate with sales and operations to identify growth opportunities.
Analyze shop capacity, technician productivity, and customer demand to optimize performance.
Schedule and coordinate service work to meet operational and customer deadlines.
Maintain current knowledge of service bulletins, equipment updates, and industry best practices.
Oversee warranty claims and ensure proper dealership reimbursement.
Prepare and review weekly and monthly service performance reports.
Manage shop supplies, tools, and equipment while maintaining a clean, safe, and secure facility.
Enforce all safety standards, policies, and documentation requirements.