Service Manager

Weidner Apartment Homes•Madison, WI

21d•Onsite

About The Position

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to our residents and communities. This role is responsible for leading and assisting the team to execute all maintenance aspects of your community. This position may provide service leadership support across multiple communities within an assigned region and must be adaptable to varying operational needs. A successful Service Manager POD is able to manage their teams’ time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.

Requirements

3+ years maintenance experience required
Experience leading work crews, delegating and staff supervision
Experience in technical training and developing others
High mechanical aptitude required
Able to lift and carry up to 80 pounds/36.3 kg, climb ladders and climb multiple flights of stairs at a time
Able to use appliance dolly, push/pull up to 200 pounds/90.7 kg
Able to work outdoors in all weather conditions
Able to be on feet constantly for entire work shift, if applicable
Strong knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems
HVAC, CPO, EPA certification required, when applicable
Complete tasks in a safe and efficient manner
Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
Able to give professional directions clearly in person, over the phone, email, and text
Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)
Yardi, HappyCo and Paycom experience preferred; Willing and able to learn new software programs
Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
Work effectively and cooperatively in a team environment and/or independently
Ability to work overtime as requested
Willing and able to be assigned to other Weidner properties as needed
Working knowledge of English; detail oriented, well organized
Must agree to a criminal background check and sign an agreement for voluntary drug testing
Must have access to personal vehicle and/or reliable transportation, at all times
Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work

Nice To Haves

Industry designations, CAMT desired

Responsibilities

Perform and oversee daily service requests within assigned communities, ensuring timely and high-quality completion
Perform and oversee advanced system repairs including electrical, plumbing, boilers, hot water heaters, HVAC systems, appliances, etc
Support and execute unit turns to maintain make-ready timelines, including painting, drywall repair, trash out, mechanical, plumbing, and electrical repairs
Execute daily, weekly, monthly service schedules as designated by Area Service Manager or Community Director
Perform timely pre-move-out inspections with Community Director as needed
Foster a culture of accountability, teamwork, and service excellence
Provide hands-on leadership and skill development to the entire maintenance team to strengthen technical capability, accelerate repair timelines, and consistently deliver quality workmanship
Address staff performance concerns promptly, including documentation and evaluations, and communicate updates to the Area Service Manager and Community Director
Complete and supervise detailed carpentry, drywall, and interior/exterior painting work
Lead and participate in preventive maintenance and property improvement projects in conjunction with Area Service Manager
Provide hands-on leadership and skill development to the maintenance team to optimize repair efficiency and ensure quality standards are consistently met
Prioritize daily service assignments and provide hands-on support as needed
Schedule and coordinate timely completion of work orders with maintenance staff and vendors
Conduct and lead regular property inspections and take immediate corrective action to ensure vacant units, common areas, amenities, and grounds meet Weidner quality standards
Perform daily grounds maintenance, including trash removal, pet waste disposal, maintaining pet waste stations, sweeping walkways, and snow removal, where applicable
Supervise and assist with cleaning pools as directed, monitor chemical balance, maintain logs as required by city ordinances, when applicable
Maintain accurate documentation of all replacements and on-site purchases, including product warranty information
Must utilize personal cell phone and specified apps as part of your daily role
Must take part in the on-call rotation, as scheduled / needed
Must use personal vehicle to go between properties and pick up supplies as assigned during work hours
Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards

Benefits

Medical, Dental, and Vision Insurance
Employer-paid Basic Life Insurance
Employee Assistance Program (EAP) providing confidential support for personal, financial, and legal matters; up to three sessions at no cost
401(k) Retirement Plan with company match of up to 4% of your eligible income
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses (position dependent) tied to community performance
Vacation accrual, with no usage waiting period upon accrual
Sick time accrual, with accrued time usage eligibility after 60 days of employment
Nine company-designated paid holidays annually
Employee apartment discount available at Weidner communities, subject to availability and community guidelines
Company-provided maintenance uniforms
Continuing education reimbursement program after 1 year of employment, up to $2,500 per year for approved courses or certifications
Opportunities for professional growth and advancement within a nationally recognized property management company