Service Manager - Momentum Volkswagen

Sonic Automotive•Houston, TX

2d•Onsite

About The Position

Momentum Volkswagen's service team is recognized as part of Volkswagen's elite, holding Wolfsburg Crest Club Gold-Level dealership status for delivering top-tier service and customer care. We are proud to be honored with a Reputation 800 award for customer satisfaction. Our technicians and advisors have led the entire 4C area in labor hours sold for the past year and a half. As part of the Sonic Automotive family, a multi-billion dollar Fortune 500 company with over 100 dealerships nationwide across 25 brands, we provide the training, resources, and career growth opportunities needed to succeed with a world-class brand. We are seeking an experienced Service Manager to oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Requirements

3+ years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.

Nice To Haves

Experience with the Volkswagen brand and familiarity with OEM standards.
Additional training or certifications related to automotive service management.

Responsibilities

Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.