Service Manager- Chicago, Illinois

Tech-24 A Commercial Food Service Repair Company Inc•Chicago, IL

5d•Hybrid

About The Position

Alliance Mechanical, A Tech24 Company in Bensenville, IL has an amazing opportunity for an experienced leader in the Commercial HVAC & Refrigeration Field to become our Service Manager! We are seeking a highly motivated and experienced Commercial HVAC/Refrigeration Service Manager to lead our team of skilled technicians. In this role, you will be responsible for overseeing the daily operations of our service department, ensuring efficient and effective delivery of services to our customers.

Requirements

10+ years of commercial HVACR/refrigeration experience
2 years of experience in a supervisory, service management, or leadership role.
Valid driver's license with an acceptable driving record.
EPA Section 608 Universal Certification and/or other relevant HVACR industry certifications.
Demonstrated experience leading, mentoring, and developing HVACR technicians and field service teams.
Strong technical knowledge of commercial refrigeration, HVACR, equipment installation, maintenance, troubleshooting, and repair.
Experience managing service operations, scheduling, dispatch coordination, and customer escalations.
Strong leadership, communication, customer service, and problem-solving skills.
Knowledge of safety regulations and quality control standards.
Proficiency with Microsoft Office and service management software.

Nice To Haves

Associate's or Bachelor's degree in Business, HVACR, or a related field preferred.
Experience diagnosing, repairing, and maintaining commercial kitchen equipment (hot-side)
Experience overseeing multiple managers, departments, or service teams.
Background in inventory management, fleet operations, or warehouse support.
Experience partnering with sales, project management, and account management teams.
Business development and customer retention experience.
Strong financial and operational management skills.

Responsibilities

Manage, mentor, and train a team of HVAC/R technicians, fostering a positive and productive work environment.
Oversee, guide and direct four field service managers.
Assist dispatchers, project manager, sales reps and account managers in scheduling, dispatching, and completion of service calls, ensuring timely and efficient service delivery.
Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
Ensure that all work performed meets the highest quality standards and complies with industry regulations.
Monitor technician performance, providing regular feedback and conducting performance reviews.
Provide support/guidance to the warehouse manager on the management of parts and equipment inventory, ensuring adequate stock levels and minimizing costs.
Enforce adherence to all safety protocols and procedures, ensuring a safe working environment for all technicians.