Service Manager

Holiday World RV • Katy, TX

7d

About The Position

Service Manager – Recreational Vehicle Job Description If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. Houston largest RV dealership is searching for a results oriented Service Manager who is motivated to excel and serious about a true career in this highly competitive industry. As Service Manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Requirements

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Client Engagement: Conduct daily one-on-one client status meetings with each advisor to identify potential service issues.
• Objective Setting: Collaborate with the service director to set departmental objectives.
• Staff Management: Recruit, interview, and train service staff.
• Performance Tracking: Maintain daily sales and production records as prescribed by upper management.
• Performance Review: Review and evaluate service sales performance.
• Team Staffing: Staff technical teams according to production requirements.
• Product Knowledge: Stay current on new products and changes to existing products.
• Financial Management: Maintain department finances within parameters established by upper management.
• Productivity Optimization: Assure proper repair-order flow to maximize productivity.
• Warranty Compliance: Monitor and control all warranty activity to ensure compliance with policies and procedures.
• Policy Adherence: Adhere to dealership policy on client vehicle care and operation.
• Payroll Administration: Administer payroll for service staff in cooperation with the payroll department.
• Safety Compliance: Enforce OSHA requirements, procedures, and regulations.
• Performance Evaluation: Conduct performance evaluations.
• Operational Planning: Participate in operational planning.
• Facility Management: Maintain the facility and equipment.
• Team Meetings: Conduct weekly department meetings and attend weekly manager meetings.

Benefits

• Benefits include Medical and dental insurance.
• 401K retirement savings plan with match.
• Vacation time up two weeks after first year of employment.
• Paid holidays.
• Company paid continuing education and training.
• Yearly Bonus
• Growth Oportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree