Service Manager - Garden City

American Implement•Garden City, KS

4d•Onsite

About The Position

American Implement is seeking a motivated leader to head the service department that has strong interpersonal skills, can multi-task and continuously build and grow a loyal customer base while building the skill-sets, productivity and efficiency of the service department. In this role, one will oversee the operations of the service department by actively managing work orders, service calls, inspections, warranty work, product improvement programs as well as developing technicians to provide the highest standards of customer service. To be successful, the Service Manager will implement and follow various processes, collaborate with others, recruit and build talent internally, and execute a marketing plan while encouraging teamwork throughout the dealership. This position supervises Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, Foremen, and Service Admin Personnel.

Requirements

3+ years' experience in service department operations.
Experience with lawn or heavy equipment.
Experience in supervision and management.
Familiar with John Deere and competitive products.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Proficient computer skills.
Basic understanding of financial principles related to Service Department operations.
Must be able to pass a pre-employment drug screen.
Must have a clean motor vehicle record.

Nice To Haves

Experience using Service Center or other computer based diagnostic repair tools is preferred.

Responsibilities

Oversee the operations of the service department by actively managing work orders, service calls, inspections, warranty work, product improvement programs.
Develop technicians to provide the highest standards of customer service.
Implement and follow various processes.
Collaborate with others.
Recruit and build talent internally.
Execute a marketing plan.
Encourage teamwork throughout the dealership.
Supervise Service Technicians, Set-up Technicians, Ag Tech Interns, Detail Technicians, Maintenance Technicians, Foremen, and Service Admin Personnel.
Maintain effective service department processes to ensure internal and external customer satisfaction.
Develop and implement a system to prioritize scheduling service work.
Recruit, hire, develop and retain qualified service personnel.
Create an annual budget and service department goals in alignment with the organization’s financial and operational objectives.
Execute service department marketing plan and monitor service department goals to ensure marketing plan objectives are met.
Comply with all safety rules and regulations.