Service Manager

Milton CAT•Plymouth, MA

35d•Onsite

About The Position

Milton Rents is a leading provider of construction equipment and rental services, committed to delivering top-tier service and operational excellence. As a Service Manager, you will be responsible for overseeing all aspects of service operations, including fleet maintenance, repair, inventory control, shipping/receiving, and team leadership. This role ensures that all equipment is maintained to the highest standards of safety and performance while managing costs and driving continuous improvement.

Requirements

Detail-Oriented: Strong organizational skills and attention to detail.
Communication Skills: Excellent written and verbal communication abilities.
Customer Service: Outstanding interpersonal skills and a customer-first attitude.
Tech-Savvy: Proficiency with Microsoft Office and a willingness to embrace new technology (cell phones, iPads, CRM, etc.).
Eager to Learn: A hunger for knowledge and the ability to apply new skills.
High School diploma or GED, trade school certificate or equivalent experience preferred.
Experience as a Service Manager or a similar role is preferred.
Strong mechanical aptitude. Excellent troubleshooting, analytical and resolution skills.
Valid driver's license.

Responsibilities

Direct and manage daily service operations, including inventory, maintenance, repairs, and inspections.
Motivate, coach and train technicians to surpass quality repair and maintenance standards.
Communicate effectively with customers and internal teams regarding service requests.
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics.
Promote a culture of safety and discipline through leadership, accountability and communication.