Service Manager - 345 Harrison

UDR Careers•Boston, MA

2d•Onsite

About The Position

UDR is seeking a Service Manager to oversee property inspection, maintenance, and repair efforts at the 345 Harrison apartment community in Boston, MA. This role involves leading, managing, and completing routine daily tasks and projects to ensure the physical aspects of the community meet company standards, legal requirements, and budgeted financial goals. The Service Manager will diagnose and repair issues in areas such as HVAC, electrical, plumbing, pool, carpentry, drywall, structural, and appliances. A key responsibility is ensuring the quick turnaround of vacated apartments for occupancy.

Requirements

Minimum of four years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
Must be EPA Type II certified: Type III or Universal may be required at some locations.
Must have and maintain a valid driver’s license unless otherwise noted.

Nice To Haves

High School Diploma or its equivalent preferred.
Technical or vocational certificate and/or degree preferred.
Experience supervising associates is preferred.
Certification in Chlorine, Fluorine, and Carbon (CFC) required for diagnosing, repairing, and maintaining equipment required for some properties and preferred for all properties.
Some locations require certification in pool operation (CPO).

Responsibilities

Manage and complete all resident service and maintenance requests.
Manage service requests and completion, including work orders.
Meet the service budget and manage financial resources for maintenance and repair projects.
Provide leadership to the service team, including interviewing, orientation, and training.
Lead, direct, and supervise the service team in their day-to-day functions.
Review and approve timekeeping records for direct reports.
Manage and schedule service support for appearance, preventative maintenance, safety, and OSHA/legal requirements.
Manage execution of emergency repairs, using the service team or third-party vendors.
Conduct periodic inspections to assess policies and procedures and develop corrective action plans.
Develop standards for the cleanliness and appearance of the community's grounds, amenities, building exteriors, unit interiors, and common areas.
Manage, maintain, and report amenity deficiencies.
Manage vacant apartment turn schedules.
Conduct punch walks on make-ready units and manage quality assurance of vendor turns.
Manage utility for vacant apartments to ensure energy efficiency.
Perform final walk for move-ins, ensuring quality meets company standards.
Perform pre and post move-out inspections, documenting unit condition with photos.
Determine interior vacant condition for items to be replaced, such as carpet.
Manage ROI installations, including administrative prep and vendor coordination.
Conduct weekly lighting inspections and resolve any issues.
Complete and/or manage community common area and resident service requests.
Manage and oversee pest control, holding third-party vendors accountable.
Provide inspections for fitness equipment to ensure safe operation.
Maintain refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
Manage pool logs for vendor compliance.
Complete Cap Labor forms.
Purchase supplies and equipment to maintain inventory levels within budget.
Monitor and proactively replace smart lock batteries.
Serve as the point person for questions on programming of controlled access areas.
Manage equipment warranties and required follow-up.
Provide superior customer service to internal and external customers.
Participate in on-call rotation as required.
Hire and train new staff and develop staff to maximize potential.
Monitor staff performance, address performance problems through corrective action, and assist staff with concerns.
Approve time records and requests for time off.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
Comply with all Company policies and procedures.
Commit to Living the UDR Values each day.
Perform other duties as assigned or as necessary.