Service Manager

HOP Energy, LLC•City of Kingston, NY

14d

About The Position

The position provides direction, information, guidance and support to the office staff, Field Service Supervisors, Installation Manager, Service Dispatchers, customers and others on all issues relative to the Service and Installation of our products. The position is responsible for the productivity and safety of the Service Tech’s as well as their compliance with company policies and procedures. Customer retention and account acquisition is also an inherent responsibility of all.

Requirements

Minimum 5 years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Effective and clear communication.

Responsibilities

Responsible for setting and maintaining productivity and efficiency goals
Budget development
Supervision of the service dispatchers
On call to respond to oil spills and manages the response plan when necessary
Responsible for customer satisfaction and works effectively with other departments to ensure the highest quality of service to our customers.
Works through the Field Service Supervisor to make sure that Serv Tech’s have a positive attitude and that communications are professional and timely.
Communicates and holds employees accountable for following company policies and procedures
Deliver timely, accurate and actionable business information to superiors
Responsible for understanding and implementing Federal/Sate/Local code compliance
Has the ability to interact effectively at all levels of the organization, as well as the ability to coach, mentor, train and motivate people.
Appraising performance, rewarding and disciplining employees, addressing issues and resolving problems.