Service Manager - Village Auto Sales

FFUN Group•Saskatoon, SK

11d•Onsite

About The Position

At Village Auto Sales, our Service Department continues to grow, creating an exciting opportunity to add another experienced Service Manager to our leadership team. We’re looking for a hands-on leader who can support our expanding operations, build a strong team, improve processes, and drive operational and financial results. This role is responsible for leading daily service operations, developing team members, monitoring key performance indicators, and maintaining high standards for productivity, profitability, customer satisfaction, and manufacturer compliance.

Requirements

Proven experience in a Service Manager or senior service leadership role
Strong organizational and operational discipline
A mindset focused on growth, accountability, and results
Ability to manage both people and financial performance
Comfortable working across multiple product categories and brands
Strong communication and leadership skills
Someone who takes ownership and treats the department like their own business

Nice To Haves

Experience in powersports, automotive, or a related industry is preferred

Responsibilities

Lead all aspects of the service department including technicians, advisors, and workflow
Drive shop productivity, efficiency, and profitability
Build and execute plans to grow service revenue and RO count
Manage scheduling, work distribution, and turnaround times
Ensure a high standard of customer satisfaction and communication
Monitor and improve key KPIs including labour gross, effective labour rate, and technician efficiency
Collaborate with Sales, Parts, and Leadership to maximize total dealership performance
Maintain strong organization across work orders, warranty, and internal processes
Recruit, develop, and coach a high-performing team
Take ownership of vehicle reconditioning, including cleanup, detailing, and final preparation to ensure vehicles are customer-ready and meet dealership standards.