Service Manager (Israel)

RateHawk

28d • Remote

About The Position

Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English and Hebrew fluently? We’re looking for a Service Manager to take care of our top B2B partners in Israel. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

• Advanced level of English and Hebrew – you’ll need to speak and write fluently.
• Comfortable with data and tools like CRM systems and dashboards.
• Ability to grasp new information quickly and focus on results.
• Capable of juggling multiple tasks and handling stress with ease.
• A strong sense of empathy is essential.

Nice To Haves

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage!
• Experience in account or service management (B2B is a plus!)

Responsibilities

• Be the go-to person for a select group of key partners.
• Handle escalations and help solve their trickiest issues.
• Monitor ongoing cases in our CRM and make sure nothing gets stuck.
• Step in early if something needs attention.
• Send regular updates to clients and check in to make sure they’re happy with how things are going.
• Use tools like Tableau and SQL to monitor service metrics and prepare reports.
• Join client meetings, listen to their needs, and make sure their voice is heard internally.
• Collaborate with ops, support, and tech teams to make service even better.

Benefits

• Remote Work
• base payment + monthly bonus
• Be part of a young and energetic group of specialists.
• Tackle interesting and ambitious tasks that will elevate your professional skills.
• We support your growth through seminars, trainings, and conferences.
• Take advantage of corporate discounts on hotels and other services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed