Service Manager

Bergey's•Vineland, NJ

19h•Onsite

About The Position

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Requirements

Valid Driver’s License
Successful completion of pre-employment background checks and drug screening
Minimum 3 years of combined heavy-duty diesel mechanic experience and supervisory or service advising experience
Deep understanding of Class 7 and 8 heavy-duty trucks, diesel engines, and related diagnostic and repair processes

Responsibilities

Leads an efficient and profitable service department through team development, training, productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
Ensures that the daily inventory of technician time is consistently sold to service customers.
Supports and practices Bergey’s Behaviors.
Perform weekly payroll for the department and make all required employee time changes
Forecast goals and objectives for the department and strive to meet them
Hire, train, motivate, counsel, and monitor the performance of all service department staff
Complete yearly performance reviews on all employees
Prepare and administer an annual operating budget for the service department
Maintain reporting systems required by general management and the factory
Attend manager meetings
Monitor and control department performance using reports, tracking systems, and surveys
Strive for harmony and teamwork within the department and across all departments
Develop and implement a marketing plan to promote new and repeat business
Ensure compliance with federal, state, and local regulations (e.g., OSHA, hazardous waste disposal)
Understand and enforce manufacturer warranty and policy procedures
Account for all documents; ensure accuracy and completeness
Hold monthly department and safety meetings; ensure proper documentation
Direct and schedule activities of all department employees
Facilitate technical training and coordinate outside training as needed
Maintain appropriate staffing levels for optimal financial performance
Keep upper management informed of safety, operational, or compliance concerns
Monitor technician productivity reports and payroll records
Follow up on parts orders with the parts manager
Review and initial repair orders prior to warranty submission
Handle customer complaints promptly per dealership guidelines
Maintain follow-up with customers to ensure satisfaction