Service Manager

Peterson Tractor Company•Santa Rosa, CA

24d

About The Position

It’s your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose. Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values. You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters! Job Description Peterson Trucks has the need for an experienced Service Manager at our Santa Rosa, CA location. SUMMARY The Service Manager, Trucks is responsible for all service department activities, including directing repairs, maintenance, and other activities relevant to providing excellent service to customers and other departments of the store.

Requirements

Associates Degree from a fully accredited college or vocational/technical school in Diesel Technology or closely related field; and a minimum of six years of directly related experience in truck/tractor/heavy equipment service; or an equivalent combination of education and work experience.
Must possess thorough knowledge of repair and servicing on highway trucks and components and have a current working knowledge of Navistar and Idealease requirements for vehicle maintenance.
Maintain a valid driver’s license and satisfactory driving record.

Responsibilities

Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas.
Maintain good customer relations; intercede to help resolve problems and enhance relations; assist with warranty claims as needed.
Oversee work order closing process; periodically review work orders for accuracy and completeness, and the appropriateness of parts and labor.
Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible.
Interview, hire, coordinate store orientation and training, discipline, and conduct performance and salary reviews of service employees; support affirmative action; ensure adherence to company policies, rules, and regulations; maintain a high level of productivity and morale.
Conduct safety meetings, accident investigations, and train department personnel on safe work procedures.
Maintain and ensure safe and healthful working conditions as set forth in facility safety program; ensure compliance with environmental regulations as set forth in company hazardous materials and environmental protection programs.
Maintain liaison with parts management and communicate frequently with other area managers.
Keep current on technical aspects of function and on relevant company and Navistar policies and procedures.
Supervise assigned office staff; oversee accomplishment of clerical functions and maintenance of files and records; maintain control over on-line systems; maintain enough stock of office and promotional supplies to allow for efficient and effective business.
Oversee and approve timecards daily; ensure time is reviewed and approved at the end of each pay period.
Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
Verify customer credit and payment requirements prior to initiating work orders.
Coordinate parts ordering and delivery as needed.
Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
Provide technical support and assistance for department activities including failure analysis.
Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians.
Oversee the inventory and maintenance of department tools, equipment, and supplies.
Monitor and maintain department equipment and vehicles in good working order.
Occasional travel required to branch stores, conferences, and seminars; Operate company or personal vehicle as needed.