Service Manager

Telle Tire & Auto Service Inc•Sunset Hills, MO

22d

About The Position

The Service Manager is responsible for leading the service department’s operations to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with manufacturer standards. This role oversees service advisors, technicians, warranty administration, and service operations while maintaining high standards of quality, safety, and performance. This position is eligible for the Service Manager bonus and commission plan.

Requirements

High school diploma or equivalent education
Three (3) or more years of automotive service advisor/writer experience; supervisory experience preferred
Knowledge of: Automotive service, maintenance, and repairs MS Office products Basic mathematics
Strong Customer Relationship Management (CRM) engagement skills
Effective communication skills, both orally and in writing
High level of honesty, transparency, and ethical standards
Conflict resolution and problem-solving skills
Strong leadership, interpersonal, and organizational skills
Ability to motivate, train, and supervise a team effectively
Willingness to participate in in-house training programs
Good driving record
Ability to lift up to 50 lbs
Regularly required to talk and hear
Frequently required to stand, walk, and sit
Occasionally required to bend, stoop, reach, crawl, and climb
May be exposed to loud noise, vibration, exhaust fumes, and other typical service repair conditions
Valid Driver’s License (Required)

Nice To Haves

ASE Certification (Preferred but not required)

Responsibilities

Manage the vehicle service queue, ensuring timely repairs and customer satisfaction
Provide accurate service quotes to customers and handle customer inquiries
Assign and monitor the workload of mechanics and technicians; review inspection reports and manage technician time
Oversee the purchase and transfer of outside items; manage schedules and order parts for the department
Act as a liaison between customers and the technician team, ensuring clear communication of repair progress
Collaborate with vendors, suppliers, and parts departments to ensure timely service and part availability
Perform duties of other shop personnel, including mechanics and technicians, as necessary
Ensure regular maintenance of equipment and tools as directed
Interact with customers regarding the progress and status of their vehicle repairs
Maintain a clean and safe working environment for all team members
Maintain a professional appearance and treat colleagues with respect
Ensure adherence to all relevant federal, state, and local regulations
Communicate effectively, both orally and in writing, to customers and team members