Service Manager

BERGSTROM AUTO•Neenah, WI

29d•Onsite

About The Position

Service Manager at Bergstrom Neenah Refurbishment Center. Bergstrom Automotive is Wisconsin's largest dealership, committed to exceptional guest experiences, innovation, integrity, and team member growth. This role is for individuals passionate about delivering outstanding service and advancing their careers.

Requirements

Proven experience in automotive service management or a similar role.
Strong understanding of service operations.
Excellent leadership, organizational, and communication skills.
Strong customer service skills, with the ability to handle difficult situations professionally and with empathy.
Knowledge of automotive repair processes, systems, and technologies.
Ability to manage and motivate a team to meet performance goals.
Strong financial acumen and experience with budgeting and reporting.
Familiarity with service software and dealership management systems.
Valid driver’s license with a clean driving record.

Responsibilities

Lead and manage the service department team, including technicians, service advisors, and support staff.
Provide ongoing training, mentorship, and coaching to team members.
Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.
Ensure a high level of guest satisfaction by addressing concerns, providing timely service updates, and ensuring all service needs are met.
Handle guest complaints or escalations professionally and resolve them in a timely manner.
Collaborate with guests to identify their needs and provide personalized service recommendations.
Oversee the scheduling of service appointments, ensuring efficient service department operations.
Manage inventory levels and parts ordering, ensuring proper stocking for service operations.
Monitor daily service department performance, including technician productivity and service quality.
Meet or exceed financial goals for the service department, including labor and parts sales.
Prepare and analyze reports on service department performance, making adjustments as necessary to meet targets.
Manage the service department budget, ensuring cost-effective operations.
Work closely with the sales team to ensure smooth transitions between sales and service.
Coordinate with the parts department to ensure necessary parts are available for repairs and service.