Service Manager

M&L Chrysler Dodge Jeep Ram•Greensboro, NC

32d

About The Position

Are you looking for the next step in your career? M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to take our Service Department to the next level. At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Requirements

A minimum of 3 years of experience as a Service Manager is required.
Strong focus on providing excellent customer service.
A high school diploma is required.
Automotive Service Management / Dealership: 5 years
Clean and valid Driver's License

Responsibilities

Assist customers in servicing, repairing and explaining each service need.
Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
Keeps abreast of new products, features, accessories and attend product training as required.
Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.