Service Manager
About The Position
The Service Manager combines in-depth automotive repair knowledge with people and leadership skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. The position oversees shop staffing and operations, customer interactions, service quality, and sales. It requires automotive service experience, prior service manager or service writer experience, and a valid automotive driver's license for test-driving customer vehicles. The listed pay range is $21.85–$34.14; the posting does not specify the pay period.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Ability to solve customer complaint issues.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Capacity to lead and coach others.
- Teammate, customer service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Valid automotive driver's license at all times to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for automotive service staff according to individual skill levels.
- Serve customers' automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Work to ensure high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building customer relationships and loyalty.
- Manage service-related paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
- Drive sales through customer interactions, vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Select, coach, lead, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Inclusive and engaging team and work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
