Service Manager - Queen's Cross Food Hall (Eaton Centre)

Oliver & Bonacini•Toronto, ON

12d•CA$53,000 - CA$57,000•Onsite

About The Position

Joining us means you will be part of an extraordinary and exciting company! You’re a key team player reporting to the General Manager and collaborating closely with the rest of the restaurant team. You’re involved in many aspects of the restaurant, which means you’ll be a cut above the rest. You’ll learn our sought after set of systems and procedures while working closely with your FOH and BOH Teams. You’ll bring professional, enthusiastic leadership each day; and contribute in setting our restaurants apart while maintaining a warm, welcoming and rave worthy guest experience!

Requirements

Take pride in your work and hold yourself accountable
Seasoned hospitality professional
Experience in F&B management
Culinary education required
Actively seeking a more efficient way of doing things
Strive to hit goals and challenge yourself with new goals
Work collaboratively with a team, recognizing we are stronger together
Impeccable attention to detail and ability to quickly think on your feet
Legally eligible to work in Canada

Responsibilities

Ensure a guest first approach is being accomplished by all staff
Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
Manage and oversee a variety of quick service outlets
Regularly monitors and achieves the O&B points of technical service and points of details
Builds and maintains relationships with guests, team members and senior management alike
Follows bar, beverage and wine control procedures exactly
Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue
Conducts recruitment and selection and training and development initiatives as well as performance management and employee coaching
Uses conflict/resolution and problem solving skills
Adequately manage the team referencing sales and labour targets
Conduct briefings with service staff prior to each function
Schedules staff to properly service events/functions
Ensure accuracy and timeliness of payroll records
Strive for maximum efficiency and continual improvement of staff productivity
Participate on Health & Safety Committee, ensuring that the Occupational Health & Safety Act and WSIB procedures are being followed
Other duties as assigned or required

Benefits

Shared gratuities
Paid vacation, sick, and personal day
Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
Dining allowance/ Clothing allowance
Discounted gym membership
Access to our employee assistance program
Group life and disability insurance
50% dining discount at all O&B restaurants for you and up to three guests
RRSP matching
Employee referral program
Professional development fund