Service Manager

AgriVision Equipment and PrairieLand Partners•Massena, IA

66d•Onsite

About The Position

The Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department. The Service Manager reports to the Store Manager. This role involves developing, communicating, enforcing, and monitoring effective Service Department processes to ensure internal and external customer satisfaction. The Service Manager works with the Regional Manager, Director of Aftermarket, and Store Manager to develop Service Department goals and budget in alignment with overall company financial and operation objectives. A key aspect of this role is to successfully recruit, hire, manage, and develop service department employee performance, fostering an environment of teamwork, high productivity, and high morale. This includes developing and executing employee development plans through timely evaluation, coaching, training, and development activities. The Service Manager also helps coordinate customer clinics, field days, and related promotional events, submits all service warranty and Product Improvement Program (PIP) claims within the required timeframe, and schedules and assigns jobs and work areas to employees in the Service Department. They review work orders for completeness and accuracy prior to billing and ensure all departmental tools, equipment, and company vehicles are in good working order. The Service Manager directly manages all service department employees in accordance with AVE- PLP's policies and applicable laws, including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.

Requirements

Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
Knowledge of John Deere and competitive products.
Ability to lead and motivate others.
Solid analytical, business planning, problem solving, and marketing skills.
Strong knowledge of service operations including financial principles related to service department operations.
Ability to demonstrate strong communication skills, both verbal and written.
Excellent customer service skills including negotiating customer complaints to a satisfactory resolution.
Ability to analyze and interpret internal reports.
Knowledge of working with computers and applicable software.
Three or more years of experience in Service Department operations required.
Management experience is preferred.
An equivalent combination of education and experience may be substituted on a year for year basis.
Must have reliable transportation.
Must have a valid driver’s license.
Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
Ability to work extended hours and weekends.

Nice To Haves

Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required.

Responsibilities

Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
Works with the Regional Manager, Director of Aftermarket, and Store Manager to develop Service Department goals and budget in alignment with overall company financial and operation objectives.
Successfully recruit, hire, manage, and develop service department employee performance that results in an environment of teamwork, high productivity, and high morale.
Develop and execute employee development plans through timely evaluation, coaching, training, and development activities in ways that increase their performance.
Helps coordinate customer clinics, field days, and related promotional events.
Submits all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit.
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
Reviews work orders for completeness and accuracy prior to billing to the customer.
Ensures all departmental tools, equipment, and company vehicles are in good working order.
Performs other duties as required and necessary to ensure the success of AVE-PLP.
Directly manages all service department employees in accordance with AVE- PLP's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work including goal and direction setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.