Service Manager

America's CAR-MART, Inc.•Joplin, MO

20d

About The Position

America's Car-Mart is seeking a self-motivated Service Manager to join our friendly team. If you have previous experience in automotive service, excellent customer service skills, and a passion for creating positive customer experiences, we want to hear from you. As a part of our team, you will have the opportunity to interact with diverse customers, showcase your creativity, and contribute to our success. Join a company recognized by Forbes as one of America’s Best Mid-Size Employers!

Requirements

previous experience in automotive service
excellent customer service skills
a passion for creating positive customer experiences

Responsibilities

Establishes communication with vendors within the service area and consults GM to gain alignment on improvement solutions to deliver results and enhance performance.
Directs and schedules the activities of all service department associates.
Responsible for training service department associates, planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Oversees all daily job responsibilities along with the internal mechanical repairs of existing Car-Mart inventory, ensuring quality and efficiency, with a focus on cost savings.
Keep apprised of industry standards and advancements and apply best practices to areas for improvement and enhanced customer experience.
Understands, keeps up-to-date and complies with federal, state, and local regulations, hazardous waste disposal, OSHA regulations, safety, and compliance.
Ensures that customers' vehicle repair status, documents and information are current and available for reference or communication in ALIS.
Monitors and influences the execution of vehicle repairs using appropriate information, tracking and customer information.
Applies a cost-effective process when sourcing quality parts for repairs through comparative analysis across multiple part providers and processes all parts to be returned for collecting and shipping core parts.
Escalates issues or concerns to manager and maintains communication with the customer.
Create, receive and review required documents for parts and repairs (P.O. Invoices, work order authorizations etc.) and ensure they are processed accurately and timely.
Maintains a detailed repair log with costs of parts and labor for repaired vehicles.
Follow company policies and procedures and support the company mission, vision, values, and standards of ethics.
Daily attendance required to ensure all duties are completed in a timely fashion.
Other duties and responsibilities as assigned by your direct manager.