Service Manager
TRI•Eden, NC
•Onsite
About The Position
Service Manager at Tri City Automotive Group. This role is responsible for ensuring customers receive prompt, courteous, and effective service, acting as a liaison between technicians and customers, and managing the service department staff. The goal is to create a positive dealership experience for all customers.
Requirements
- Demonstrated ability to manage others
- Organized and friendly personality
Nice To Haves
- Dealership experience preferred
Responsibilities
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
