Service Manager

Service Champions Heating & Air Conditioning•San Jose, CA

26d•$85,000 - $115,000•Onsite

About The Position

Service Champions is a reputable Home Services Company that offers top-notch Heating, Cooling, Water, Electrical and Plumbing solutions to residential clients. With a commitment to excellence, customer satisfaction, and a team-oriented approach, we take pride in our work and strive to be the go-to choice for plumbing repairs and services in Northern California. We Have Been Voted A San Francisco Bay Area Top Workplace every year since 2016 and USA Top Workplace since 2022! We are hiring for a Service Manager to work out of our San Jose Service Center. The successful candidate will be able to work efficiently, have great attention to detail, have exceptional multi-tasking skills, be organized, and be able to perform in a fast-paced environment. This is a salaried, exempt, at-will position, with additional earning incentives. This is a full-time position. Must be able to work full shifts as needed. Your place of work makes all the difference in your life. At Service Champions, we believe our employees are our strongest asset. We are continually seeking talented, hardworking, passionate individuals who are ready to join our team of premier Home Service specialists. Whether you have an interest in Heating, Cooling, Water Filtration, Water Heaters, Plumbing, Electrical or Customer Service—we have career options for you.

Requirements

Ability to perform high priority duties daily.
Focused on quality and results driven, attention to detail.
Strong communication and customer service skills, friendly and approachable
Keen ability to work accurately, efficiently, and manage multiple tasks.
Be able to work independently as well as will a team.
Committed adherence to the company’s core values and core purpose.
Basic computer skills
Reliable and punctual attendance
Excellent oral and written communication and interpersonal skills.
Ability to fluently speak, read, write in the English language.
Excel within a team environment and willing to support all areas of the business.

Nice To Haves

Prior Home Service Industry
Experience with Service Titan preferred, not required.

Responsibilities

Direct leadership and management of the Service team.
Ensure techs are trained in and perform all aspects of the Service Champions Relationship Building Guide (RBG). Provide feedback and support for all Service Technicians to provide opportunities for success in their careers. Lead all service technicians in exuding and “living” our Core Values.
Client satisfaction is critical to our brand and growth of Service Champions. Resolving any and all client concerns and limiting future concerns is priority number one. This is measured by the center’s NPS score, with an expectation of 70.
Working with the People Department to staff a top producing service team. This includes but is not limited to: Retaining performing team members through excellent support and communication including quarterly and annual reviews on time. Interviewing candidates and getting them into the decision process that is best for their, and our company’s best interest. Team member development and discipline that rewards hard work and addresses underperforming team members.
Support a work/ life balance while meeting the service demands of a World Class Service Organization.
Own Safety for the department including Vehicle coaching, team Tailgates, Incident Reports and incident investigation reporting.
Lead training meetings individually and be in charge during company training to make sure all team members use the time to improve their craft. This includes facilitating impactful technical training, role play, Safety Tailgates and EDICR training.
Work with Dispatch to maximize our company plan of “dispatching for profits.”
Work with the Operations Support Coordinator in managing the center’s service fleet to ensure proper inspections, maintenance, repairs and inventory are completed to support safe driving and an impeccably clean image in the community.