Service Manager
DELLA Auto Group•Town of Queensbury, NY
•Onsite
About The Position
The DELLA Auto Group, a family-owned and operated business for over 30 years, attributes its success and future growth to its employees, upholding family values of integrity, graciousness, and community. The company fosters a collaborative environment with bright, motivated, and energetic professionals, all working towards providing the best service in the industry. They are seeking a Service Manager who excels at delivering excellent customer experiences and has prior experience in a similar role.
Requirements
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
Nice To Haves
- Dealership experience preferred
Responsibilities
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationships with the customers
Benefits
- Medical, dental, vision
- Life & disability provided by group
- Supplemental benefits offered through Guardian
- PTO
- 401K with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
