Service Manager

Dream Live Prosper Communities • Memphis, TN

12d

About The Position

As a Service Manager, you're the superhero of our residents' comfort! You lead a fantastic team to keep our building safe and spick-and-span. You ensure everything runs smoothly, from handling resident requests to diving into plumbing and electrical wizardry. You're not just the manager; you're also the hands-on fixer-upper and the captain of landscaping coolness.
On the admin side, you're the paperwork guru—processing reports, hiring awesome new team members, and keeping the supplies flowing. With your superhero cape on, you ensure our residents' homes are not just houses but havens of happiness.
Dream Here: Careers at Dream Live Prosper Communities
At Dream Live Prosper Communities, we believe in building not just great communities, but also great careers. We are looking for dedicated, driven professionals to join our team and help us create thriving communities that enrich lives.
Our team members go above and beyond to provide exceptional service, ensuring that our residents love where they live. As a subsidiary of DLP Capital, we uphold a culture of excellence, growth, and purpose. DLP Capital has been recognized on multiple Best Places to Work lists and has been featured on the Inc. 5000 list of fastest-growing companies for 13 consecutive years.
If you're looking for a career with a mission-driven company that values growth, leadership, and impact, Dream Live Prosper Communities is the place for you.
About this opportunity:
Location: DREAM Germantown 7885 Silver Spur Cir N Memphis,TN 3811
Position type: Full-time
This job requires a flexible schedule with varied work hours that may include weekends.

Requirements

• HVAC Certified
• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Proficiency in plumbing, electrical, drywall, appliance repair, and general repairs.
• Familiarity with building codes, safety regulations, and compliance requirements.
• Leadership and team management skills with a focus on collaboration. The ability to lead, train, and supervise a team is a must.
• Time management and the ability to prioritize tasks effectively.
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems.
• Ability to lift heavy objects and perform physical tasks.

Nice To Haves

• CPO certification is a plus.
• Familiarity with property management operations is a plus.

Responsibilities

• Wow-ing residents with impeccable service
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Uphold loss prevention initiatives and manage OpEx maintenance budget.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests to qualified personnel for a 24-hour turnaround.
• Schedule all vacancies for 5-day turns
• Manage security deposit dispositions and attend required meetings.

Benefits

• PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed