Service Manager

Dodge Chrysler Jeep of Posner Park • Davenport, FL

10d • Onsite

About The Position

Automotive Service Manager Mahalak Auto Group is seeking an experienced, results-driven Automotive Service Manager to lead our Posner Park Chrysler Dodge Jeep Ram FIAT Service Department and deliver an exceptional customer experience. This is a key leadership role for a service professional who thrives in a fast-paced environment, leads by example, and is passionate about operational excellence. As the Automotive Service Manager, you will oversee daily service operations, manage and develop a team of technicians, and ensure efficiency, profitability, and outstanding customer satisfaction.

Requirements

• Proven experience in Automotive Service Management
• Strong working knowledge of automotive systems, diagnostics, and repair procedures
• Demonstrated leadership skills with the ability to motivate, inspire, and hold teams accountable
• Exceptional customer service mindset and communication skills
• Strong organizational and time-management abilities in a fast-paced environment
• Proficiency with automotive service software; Reynolds & Reynolds experience preferred
• Excellent problem-solving and decision-making skills with strong attention to detail
• Ability to manage multiple priorities while maintaining quality and efficiency
• Valid driver’s license

Responsibilities

• Oversee all daily operations of the Service Department, ensuring efficient workflow and high productivity
• Schedule and assign service appointments to technicians to ensure timely and accurate completion of repairs
• Maintain high levels of customer satisfaction by promptly and professionally resolving concerns and escalations
• Develop and implement service policies and procedures that improve productivity, customer experience, and profitability
• Hire, train, coach, and lead a team of automotive technicians, ensuring quality workmanship and compliance with safety standards
• Conduct regular performance evaluations and provide ongoing coaching and development support
• Collaborate with Sales, Parts, and Finance teams to ensure seamless communication and customer service
• Stay current on industry trends, new technologies, and service advancements, implementing improvements as appropriate
• Ensure accurate and thorough service documentation, including repair orders, maintenance histories, and warranty records

Benefits

• Competitive compensation plan
• Medical & Dental Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacations & Paid Holidays
• Closed Sundays
• Degrees at Work Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed