Service Manager - Bennington, VT

VIP Auto•Bennington, VT

20h•Onsite

About The Position

The Service Manager is responsible for leading a team to provide an exceptional customer experience, aligning with VIP's mission to earn automotive customers for life. This role focuses on creating a positive and supportive working environment that attracts and retains high-performing individuals, fosters engagement, and promotes personal growth. The Service Manager also ensures a safe workplace and compliance with all regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Ensure workplace safety is the top priority, following all safety policies and reporting unsafe conditions.
Build and develop an extraordinary team by hiring the best associates, providing training (LMS, vendor, T.I.A. basic automotive service certification), conducting career path coaching, and supporting ASE certifications.
Properly schedule the team to meet customer needs during all hours of operation.
Communicate effectively with the team through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about vehicle conditions and solutions.
Control the dispatching and assignment of work orders to technicians based on the first available qualified technician.
Attend off-site meetings and training sessions several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, complying with safety and environmental codes.
Manage daily preparation and securing of the location, service desk, and equipment.
Maintain a clean service department throughout the business day.
Inspect customer waiting area and parking lot for cleanliness daily.
Enter any facility or equipment issues into the appropriate database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.