Service Manager

BAY CITY EQUIPMENT INDUSTRIES INC • Galt, CA

2d • Onsite

About The Position

Bay City Electric Works is looking for an organized, service minded individual to be a Service Manager for our Generator Service Technicians, covering the East Sacramento, CA area. Our ideal candidate is a leader who has worked in fast paced service environment with varying competing demands from customers, service personnel, sales staff, and field staff. Bay City Electric Works is a California based, family-owned business with a 90-year history and has been a KOHLER distributor for 60 years. We have a growing foothold in the Bay Area/Sacramento market. Offering quality brands like KOHLER® and Doosan, the Bay City team provides new equipment, service, and rental power solutions for commercial, municipal, and residential facilities that require emergency generator back-up power. We value our employees and “hire to retire,” with team members working for our company for 10, 20, 30 and even 40 years! Our team runs the business with clear goals and solid financials and the company has doubled in size over the last 5 years. Our Service Manager works closely with our Field Foreman/Team trainer and together they supervise a team of up to 20 Service Technicians. Our technicians are provided factory level training and the facility is also supported by an Environmental Health & Safety Manager, who assists with initial Technician Safety training and the manufacturer we represent, provides extensive online and in-person training as a resource for the team.

Requirements

• 3-5 years experience in a Service Manager role
• 3-5 years of management experience with a team greater than 8 team members
• Through understanding of Technician Efficiency and Productivity
• Experience with Hiring, onboarding, and training staff in various roles
• Excellent Customer Service and Communication skills
• Excellent organization and time management skills
• Excellent understanding and execution of prioritization and sense of urgency
• Excellent computer skills, including Excel and email program, such as Outlook

Nice To Haves

• Mechanical interest and or work experience in Automotive, Engines, forklifts, Electrical field or other related industry is a plus, but not required

Responsibilities

• Oversee scheduling of repairs and preventative maintenance jobs by Service Coordinators to ensure team of technicians are properly dispatched to jobs and scheduled within the required timeframe set by our customers
• Manage Work in Process on a daily basis with Service coordinators and Technicians
• Develop and Coach Technicians and Service Coordinators to ensure Efficiency and Accuracy
• Manage job issues and help resolve billing disputes
• Manage service repair Quoting performed by Service Coordinators
• Review and Approve Service Technician hours on a daily basis in payroll system, to ensure accuracy
• Review and Approve all Service Jobs from the prior day to send to Billing Dept for final invoicing
• Coordinate with Service Sales Team to ensure contract requirements are met and service levels are maintained
• Oversee new Service Technician training plans, to continue growth and development of team members
• Review team financials on a monthly basis with Operations Director to ensure costs are managed and unbilled hours are reasonable
• Specialist to ensure facility is in compliance and safety and environmental concerns are addressed quickly
• Coordinate scheduling of branch Safety Meetings with EH&S Specialist and attend monthly Safety Committee Meetings
• Maintain Clean and Organized Facility

Benefits

• Competitive Pay & Growth opportunities: Pay range for this role is $100,000-150,000 total compensation, dependent on experience; Also includes use of a company vehicle
• Health & Wellness: medical insurance, dental, vision, life, employee assistance program and pet insurance
• Work/Life Balance: generous paid time off and holiday schedule
• Support: 401(k) plan with company match up to 4% of your income, tuition reimbursement, and training for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees