Service Manager

Agriterra Equipment•Camrose, AB

3d•Onsite

About The Position

We are looking for an exceptional Service Manager to join our team in Camrose, AB. This position will have support from a great leadership team, the ability to grow a department, lead an exceptional service team, review service department metrics and interact with customers on a regular basis.

Requirements

Previous experience as a Service Manager, Operations Manager, technical leadership role, or leadership role in the agriculture industry. Preferred but not required.
Certification as a Journeyperson, Agriculture Equipment Technician or Heavy Equipment Technician, but not required.
Good understanding of agriculture equipment or experience working/growing up on a farm. Would be an asset, but not required.
Good understanding of service department metrics and financials would be helpful. This is something we can teach!
Great coaching skills and able to effectively motivate a team to achieve department goals.
Client satisfaction focused, while also balancing the interests of the company.

Responsibilities

Providing leadership and coaching to the service department (a Service Writer, Shop Foreman and Service Technicians);
Completing annual performance reviews, performance management meetings as needed, and interviewing candidates for open positions;
Reviewing service department metrics, department goals and financial objectives.
Managing expenses;
Creating annual budgets, in collaboration with the Branch Manager;
Developing marketing plans to support the department with reaching monthly and annual budgets;
Finding ways to improve the customer experience, taking action on client feedback and creating strategies to bring back lost customers; and,
Handling client concerns.
Conducting final reviews of work orders for accuracy and quality assurance.
Managing the submission of warranty claims as per manufacture guidelines.
Scheduling and assigning work to Service Technicians, as appropriate per skill level.