Service Manager

Swickard Corporation, d/b/a Mercedes-Benz of Wilsonville • Wilsonville, OR

4h • $150,000 - $250,000 • Onsite

About The Position

Mercedes-Benz of Wilsonville is seeking a dynamic Service Manager to lead their high-volume, premium luxury brand service department. This role is a leadership opportunity focused on delivering exceptional guest experiences through a high-performing team. The company, Swickard Auto Group, emphasizes a hospitality-driven culture where employee experience is paramount. The Service Manager will be responsible for driving department performance, maintaining brand standards, overseeing daily operations, and fostering a guest-first culture. This is a builder's role with significant income potential and opportunities for career growth within a fast-growing dealer group.

Requirements

• Minimum 5+ years of automotive service management experience in a franchised dealership.
• Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity.
• Demonstrated success building, leading, and retaining high-performing service teams.
• Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices.
• Strong financial acumen -- able to read, interpret, and act on service department financials with confidence.
• A leader who earns trust through consistency, integrity, and a genuine investment in their people.
• A hospitality mindset -- you understand that service management is guest experience management.

Nice To Haves

• Luxury or premium brand experience strongly preferred.
• Mercedes-Benz or European brand experience a strong plus.
• Reynolds & Reynolds or CDK experience preferred.

Responsibilities

• Lead and develop a high-performing service team, setting the standard for excellence, accountability, and hospitality.
• Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO.
• Build and maintain a guest-first service culture where every interaction reflects Mercedes-Benz brand standards and Swickard's HEART values.
• Oversee daily service operations, managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality.
• Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability.
• Recruit, train, and retain top service talent, building bench strength and investing in team development.
• Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements.
• Resolve escalated guest concerns with composure and professionalism.
• Analyze financial performance reports and implement operational improvements.

Benefits

• Income potential of $150,000 - $250,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Mercedes-Benz manufacturer training and ongoing professional development
• Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership
• Employee vehicle purchase and service discounts
• The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed