Leadership Team Service

Red Door Grill•Leawood, KS

1d•Onsite

About The Position

The Service Manager plays a key leadership role in the daily operation of the restaurant, ensuring that every guest interaction reflects our mission: To make memorable moments. Reporting to the General Manager and Managing Partner, the Service Manager leads the front-of-house team with energy, consistency, and attention to detail. This role is responsible for maintaining Red Door’s service standards, training team members, and fostering a positive, professional work environment built on genuine hospitality. Service Managers are the link between vision and execution—ensuring that every shift runs smoothly, every guest feels valued, and every team member feels supported and motivated.

Requirements

Minimum 2–4 years of leadership experience in a full-service or upscale restaurant.
Strong understanding of restaurant service, floor management, and guest relations.
Availability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand, walk, and move for extended periods and lift up to 40 pounds.
Proven ability to lead teams, manage multiple priorities, and maintain composure under pressure.
Must uphold all Red Door standards for appearance, professionalism, and hospitality.

Nice To Haves

Outgoing, approachable, and calm under pressure.
Passionate about people, service, and hospitality.
Organized and detail-oriented with a hands-on approach to leadership.
Strong communicator who listens, coaches, and collaborates.
Team-focused, dependable, and committed to the Red Door mission.

Responsibilities

Lead daily FOH operations, including pre-shift meetings, service flow, and end-of-shift responsibilities.
Model Red Door standards of professionalism, hospitality, and accountability on the floor.
Train, coach, and develop servers, hosts, bartenders, and support staff to uphold service steps and brand expectations.
Provide ongoing feedback and recognition to build confidence and maintain morale.
Support recruiting, interviewing, and onboarding of new FOH team members.
Foster a respectful, inclusive, and team-driven culture aligned with Red Door values.
Actively engage with guests throughout the service to ensure a genuine connection and their complete satisfaction.
Monitor pacing, table turns, and section rotation for optimal guest flow.
Resolve guest concerns promptly and professionally, turning moments of recovery into lasting loyalty.
Ensure service timing, table maintenance, and presentation meet Red Door standards.
Maintain a visible leadership presence on the floor during peak business periods.
Uphold a “Leave Your Troubles at the Door” attitude—creating a welcoming, elevated environment for guests and team alike.
Oversee daily service checklists, opening/closing duties, and cleanliness standards.
Ensure that restrooms, entryways, and dining areas are always ready for guests.
Support beverage execution by collaborating with bartenders on feature cocktails, wine service, and responsible alcohol standards.
Manage cash handling, comps, voids, and daily reports accurately and responsibly.
Communicate shift details, wins, and challenges to the leadership team through end-of-shift notes or recaps.
Support inventory, ordering, and supply control as assigned by management.
Partner closely with the Culinary Partner, Kitchen Manager, and BOH leadership to ensure seamless timing between front and back of house.
Maintain proactive communication with the General Manager and Managing Partner regarding staffing, guest feedback, and operations.
Contribute to leadership meetings and team initiatives focused on continuous improvement.