Service Manager

Renuity•Woburn, MA

2d•$60,000 - $65,000

About The Position

Service Manager- Up to $60,000-65,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. Whether it’s a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! About Rite Window- Home Remodeling in the Northeast & Mid-Atlantic | Rite Window At Rite Window, a Renuity company, we’re making home improvement faster, easier, and stress-free. Since 2001, homeowners in Massachusetts and southern New Hampshire have trusted us for high-quality windows, doors, roofs, showers, and bath upgrades. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to craftsmanship and customer satisfaction has earned us six Angie’s List Super Service Awards and a Yelp 5-star honor. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected] To access Renuity's Privacy Policy, please click here: Privacy Policy

Requirements

Proven experience in a service management role, preferably within a window, home improvement, or related industry.
Strong leadership and team management skills, with the ability to motivate and develop staff.
Excellent problem-solving skills, with a customer-first approach to resolving complaints and service issues.
Solid organizational and time management abilities, with the capacity to oversee multiple tasks and priorities simultaneously.
Proficient in the use of service management technology and tools to improve department efficiency.
Ability to communicate effectively, both verbally and in writing, with customers, staff, and other departments.
A commitment to safety and compliance, with experience in leading safety initiatives and meetings.

Responsibilities

Oversee all aspects of the Service Department, ensuring smooth operations and adherence to service standards.
Work closely with schedule coordinators to ensure calls and service requests are answered and processed in a timely manner.
Manage the scheduling and coordination of W2 installers to ensure that all service appointments and repairs are executed according to customer needs and timelines.
Monitor and maintain appropriate stock levels for service parts and manage the ordering process to ensure adequate inventory is available for service jobs.
Leverage technology to optimize and enhance daily operations of the department, ensuring efficiency and quality.