Service Manager | Hattiesburg, MS (35489)

Empire Truck Sales•Hattiesburg, MS

3d•Onsite

About The Position

Empire Truck Sales, LLC is seeking a Service Manager to lead their service team with confidence, professionalism, and a strong commitment to customer satisfaction. This role is for a self-starter with strong leadership and communication skills, and a passion for delivering exceptional service. Empire Truck Sales is described as one of the Southeast’s largest and most respected Freightliner/Western Star heavy truck dealerships, known for excellence, stability, and continued investment in its people and facilities. The company is expanding its state-of-the-art operations and is looking for talented individuals with a heart for service and a drive to lead.

Requirements

Minimum 2-5 years of experience in both management and automotive and/or heavy truck service experience
Retail experience is essential
Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
Must be detail-oriented, organized, and able to multitask in a fast-paced environment
Excellent professional & interpersonal communication (verbal & written) skills
Capable of multitasking, prioritizing, and managing the team effectively
Ability to motivate and influence others
Skilled at building strong customer relationships

Responsibilities

Provide expert technical support and guidance to customers
Greet and interact with customers in a professional, service-focused manner
Lead and manage a productive service team
Set, monitor, and achieve service department profitability goals
Collaborate across departments to ensure a seamless customer experience
Represent Empire’s core values and commitment to excellence in every interaction