Service Manager- Heavy Duty Truck Dealership- St. Clairsville, OH.

Hill International Trucks • St. Clairsville, OH

18h • Hybrid

About The Position

Hill International Trucks, a leading medium and heavy-duty truck dealership, is seeking an experienced Service Manager to lead its service department. The dealership emphasizes exceptional service, repair, and customer support, with a focus on culture, technician efficiency, and profitability. This role is ideal for an experienced Service Manager or an Assistant Service Manager ready to step up, who has a proven track record in profitability and technician efficiency within the medium and heavy-duty truck and engine industry. The candidate will be responsible for managing all service operations, fostering a positive team culture, developing staff, ensuring customer satisfaction, and collaborating with other departments to drive growth and maintain high standards.

Requirements

• Dealership service management experience required (Service Manager or Assistant Service Manager level).
• Documented success in profitability and technician efficiency.
• Strong leadership skills and the ability to influence culture.
• Solid understanding of medium and heavy-duty truck systems, engines, and repair operations.
• Excellent organizational, communication, and problem-solving skills.
• Ability to balance customer needs with department profitability.
• Strong attention to detail, especially regarding time management and organization.
• Proficient in Microsoft Office products and Windows-based computer systems.
• High School Diploma required.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check required.
• Ability to pass a drug test required.

Responsibilities

• Lead and manage all service department operations.
• Drive profitability and efficiency by monitoring labor, workflow, and technician productivity.
• Build and maintain a positive, accountable, team-focused culture.
• Develop, coach, and mentor technicians and service advisors.
• Ensure top-quality customer service and satisfaction.
• Collaborate closely with parts, sales, and warranty departments.
• Track and report department performance while following the company's processes.
• Ensure compliance with dealer, manufacturer, and safety standards.

Benefits

• Competitive compensation with performance incentives.
• Profitability bonuses paid monthly.
• Full benefits package (medical, dental, vision, life, short & long-term disability).
• 401k w/ 4% dollar for dollar match.
• PTO for vacations and 6 paid holidays annually.
• Career growth opportunities within a strong and expanding dealership group.
• A supportive and culture-driven work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED