Service Manager Automotive

Suntrup Automotive Group•St Louis, MO

39d•$90,000 - $120,000

About The Position

We are a family-owned automotive dealership group with a long-standing reputation for delivering exceptional customer service and high-quality automotive care. Our team is built on integrity, professionalism, and a commitment to continuous improvement. We are seeking a results-driven and customer-focused Service Manager to lead our service department and help deliver an outstanding ownership experience for our customers. The Service Manager is responsible for overseeing all aspects of the service department. This role includes leading service advisors and technicians, ensuring high levels of customer satisfaction, maximizing department efficiency and profitability, and maintaining manufacturer standards and compliance.

Requirements

Proven experience as a Service Manager in a high-volume automotive service department
Strong leadership and team-building skills
Excellent customer service and communication abilities
Solid understanding of automotive repair processes and service department operations
Familiarity with dealership management systems (DMS)
Ability to thrive in a fast-paced environment
Valid driver’s license with a clean driving record

Responsibilities

Lead, train, and develop service advisors, technicians, and support staff
Ensure an outstanding customer experience from vehicle check-in through delivery
Monitor service department performance metrics including productivity, profitability, and customer satisfaction scores
Oversee warranty claims and ensure compliance with manufacturer guidelines
Maintain a clean, safe, and organized service department
Communicate effectively with sales, parts, and other departments to improve operational efficiency
Manage parts and labor pricing structures in alignment with dealership goals
Drive fixed operations growth through process improvement and customer retention initiatives