Service Manager-VG Dedicated

Baker Hughes•Houston, TX

6d•Onsite

About The Position

At Baker Hughes, our purpose is clear: We take energy forward, making it safer, cleaner, and more efficient for people and the planet. Our IET Solutions team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. As a Service Manager – VG Dedicated, you will coordinate and oversee work with Venture Global. The job role may include sales, job design, execution, and follow-up activities. You will provide the planning necessary for the job, including instructions to the crew and equipment used. You will coordinate and direct the activities of service operators and may evaluate individual performance levels of the crew and train operators to improve their job performance.

Requirements

Have a bachelor's degree from an accredited university or college.
Have a minimum of 5 additional years of experience in Functional Management.
Have experience working with rotating equipment.
Demonstrate the ability to document, plan, market, and execute programs.
Be able to analyze complex situations and resolve problems effectively.
Valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

Nice To Haves

The Baker Hughes internal title for this role is: Services Advisor - Customer Operations

Responsibilities

Assuring flawless outage execution while leading the highest levels of Safety and Quality performance.
Ensuring on-time outage delivery, resolving customer issues, and delivering exceptional customer satisfaction and best-in-class service.
Building and maintaining strong customer relationships through regular site visits, outage preparation meetings, and post-outage reviews.
Managing and driving outage execution activities, including planned, emergent, and upgrade outages.
Overseeing outage scope of work development, preparation, scheduling, cost management, productivity tracking, and execution from start to finish.
Coordinating resource selection, including Field Service Engineers (FSEs), craft labor, contractors, suppliers, tooling, logistics, and mobilization planning.
Reviewing Job Cost Estimates (JCEs), tracking outage costs, conducting outage reconciliations, and facilitating pre- and post-outage customer meetings.
Implementing lessons learned and Failure Mode and Effects Analysis (FMEA) improvements following outage completion.
Supporting outage scoping activities, site surveys, equipment condition checks, and preliminary safety and risk assessments.
Ensuring all execution documentation is prepared, reviewed, maintained, and delivered, including SQCPs, Field Procedures, Quality Procedures, HSE documentation, FME records, and Customer Outage Reports.
Utilizing systems and applications such as Primavera P6, MS Project, FAP, Oracle Field Services, and Field Services Portal for outage planning and execution.
Responding promptly to forced outages and emergency situations, investigating and escalating issues as needed to restore operations safely and efficiently.
Coordinating fulfillment activities related to Customer Service Agreements, Time and Material projects, Component Repair, and Accessory Shop operations.
Working closely with repair shops and operational teams to resolve issues, represent customer needs in production meetings, and communicate status updates.
Reviewing business options for profitability, contractual compliance, policy adherence, and innovative approaches to improve customer satisfaction.
Completing customer and internal documentation and coordinating customer visits, shop reviews, and program reviews as required.
Communicating across the organization and presenting technical and operational updates to senior leadership teams.
Applying technical expertise and sound judgment to select appropriate project management and execution approaches.
Managing diverse customers across the region while supporting commercial discussions and customer-specific requirements.

Benefits

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Education Assistance
Generous Parental Leave
Mental Health resources
Dependent Care
Additional elected or voluntary benefits
Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).
Choice of coverage options that best suit your needs.
Comprehensive and competitive benefits package
Additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.