Service Manager

Any Hour Group•Waseca, MN

1d•Onsite

About The Position

Connors Plumbing & Heating, Inc is a residential service company specializing in Plumbing, Heating & Air and has been in business for over 75 years. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. The Service Manager will oversee the day-to-day operations of the Electrical, Sales and Insulation departments. Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other tasks and responsibilities as required to maintain efficient department operations. Your role involves managing a team of skilled technicians, ensuring that all service calls are handled efficiently and professionally. You will be responsible for monitoring job performance and maintaining compliance with safety regulations and industry standards. Additionally, you will handle customer inquiries and complaints, develop training programs for staff, and implement strategies to improve service quality and operational efficiency. Your ability to manage resources effectively, provide exceptional customer service, and drive team performance will be crucial to your success in this role. Prior Service Technician experience is helpful to understand what a successful service team will look like.

Requirements

Previous Manager Experience
Pre-employment background check
Pre-employment drug screen
Valid drivers license
Have and maintain a clean driving record

Nice To Haves

Electrical, Insulation and Sales experience preferred
Prior Service Technician experience

Responsibilities

Oversee the day-to-day operations of the Electrical, Sales and Insulation departments.
Ensuring high-quality service delivery, efficient operations, and customer satisfaction.
Managing a team of skilled technicians.
Ensuring that all service calls are handled efficiently and professionally.
Monitoring job performance and maintaining compliance with safety regulations and industry standards.
Handling customer inquiries and complaints.
Developing training programs for staff.
Implementing strategies to improve service quality and operational efficiency.
Managing resources effectively.
Providing exceptional customer service.
Driving team performance.