Service Manager

CoolSys • Fullerton, CA

17d • $80 - $106

About The Position

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

The Service Manager works with the Branch Manager and is responsible for the Technicians and profitable delivery of HVAC and refrigeration services for a specific branch or branches. This Manager spends most of their time in the field and is directly responsible for the quality of work of the Technicians. Presenting themselves as a trusted company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

Requirements

• High school diploma, GED, or completion of trade program or technical school.
• Universal EPA certification
• 5 + years of hands-on technical experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Ability and willingness to work a non-standard schedule: nights, weekends, and holidays, as necessary.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in the area of responsibility.
• Demonstrated understanding of business acumen in a service environment (e.g., profitability, customer relations, quality, safety, etc.)
• Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask.
• Ability to solve problems and apply good judgement.
• Excellent verbal and written communication, and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues, concerns, and ability to forge strong working relationships with customers.
• Complies with all applicable health and safety regulations, policies, and established work practices; ensures appropriate employee safety training and compliance is completed.
• Valid Driver’s license with a Company required and acceptable driving record.
• Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
• Experienced in coaching, training, developing, and leading a team.
• Proficient in managing time, delegating assignments and following through to ensure good results.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including Microsoft Office, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

Nice To Haves

• College degree, a plus.
• Prior leadership experience is preferred.

Responsibilities

• Provides leadership and builds a collaborative team.
• Communicates company direction, sets expectations and holds team accountable; reviews operating metrics dashboards and takes appropriate action to drive performance.
• Coordinates and communicates with Branch Manager on a continuous basis to assure both are in sync on all activities related to the branch (e.g., manpower requirements, customer, purchasing, policy issues, etc.)
• Ensure Technicians are following customer & CoolSys standard work practice requirements.
• Helps support the procurement of parts and supplies when tech is on site if needed.
• Anticipates, prevents and resolves issues or problems that could impact customer satisfaction.
• Ensure Technicians are compliant with all inventory management requests.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Interview, select, hire, and oversee onboarding of technicians.
• Facilitates a regular training program to ensure that Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Monitors and manages performance and provides training, coaching and performance feedback to technicians.
• Ensures compliance of Service policies and procedures, including handheld compliance, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and CoolSys standards.
• Performs site visits to ensure proper quality of work has been provided; performs job walks and help with setting up small projects.
• Performs other duties as assigned.

Benefits

• Competitive pay from $80-106K
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees