Service Manager

Peach State Truck Centers•Jefferson, GA

3d•Onsite

About The Position

Ready to do work that makes a difference? At our core, we believe work should be energizing, growth should be constant, success should be shared and that real opportunity should be available to those willing to go after it. Whether you're a problem-solver, innovator, or go-getter, this is your chance to join a team that values your ideas and invests in your future. Big opportunities, supportive team culture, ability to make a real impact. If you're ready to challenge yourself, grow fast, and love what you do - this might be exactly what you’ve been looking for. Come be part of what we’re building.

Requirements

Minimum of four years experience in related field.
Must display excellent leadership and communication skills.
Requires previous supervisory experience.
Must have positive can-do attitude.
Must have strong work ethics and commitment to extra hours when needed.

Nice To Haves

CDL preferred.

Responsibilities

Responsible for the day to day operation of the branch's Service Department in compliance with established policies and procedures.
Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met.
Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives.
Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
Within the Company's overall plans and policies, establishes short and long term operating and financial objectives for the Service Department.
Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
Maintains appropriate communication within and between all departments within the branch.
Promotes safe work habits and ensures that safety rules are followed.
Develops and maintains policies and practices which will ensure positive employee and customer relations.
Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed.
Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
Other duties as assigned