Service Manager

Nwestco • Denver, CO

1d • Onsite

About The Position

Nwestco has been a leader in petroleum equipment and service for over 25 years across the Northwest and Rockies. We are growing and need a Field Service Manager in Denver to lead our service team. This role is ideal for a senior/lead technician ready to step into leadership or an experienced manager who still likes being close to the work. You will be responsible for keeping jobs moving, supporting your technicians in the field, and ensuring customers are satisfied.

Requirements

• Experience in petroleum equipment, fuel systems (UST/AST), dispensers, or similar work
• Background as a senior/lead tech, supervisor, or service manager
• Experience leading or helping other techs in the field
• Strong hands-on knowledge (can still jump in and help when needed)
• Experience with scheduling, dispatch, and managing multiple jobs
• Solid understanding of service work orders and customer service
• Good communication with both techs and customers
• Able to stay organized and keep jobs on track
• Valid driver's license with a clean driving record over the past 5 years

Nice To Haves

• Experience with service software or dispatch systems is a plus

Responsibilities

• Run scheduling and dispatch so techs are set up to succeed
• Keep jobs moving and make sure work orders are handled right
• Help your team troubleshoot tough jobs when needed
• Track performance (response times, productivity, job quality)
• Review timesheets for payroll and billing accuracy
• Work with the office on invoicing and past-due jobs
• Keep licenses, certs, and compliance up to date
• Coach and develop techs (help them level up)
• Support hiring, training, and building a strong team
• Work with leadership to improve operations and grow the business
• Lead regular meetings focused on safety and job quality

Benefits

• 401(k) (with matching!)
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Paid sick time
• Paid vacation
• Clothing allowance
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees