Service Manager

APEX Plumbing Solutions,•Danville, KY

46d•$75,000 - $130,000•Onsite

About The Position

As Apex continues to grow and enhance our brand, we’re on the lookout for someone who is not only knowledgeable but also deeply committed to the home service industry. We are seeking an intrapreneurial spirit to join our team and spearhead the expansion of the service and install division. If you have the expertise and the dedication to lead, we invite you to help us shape this new department and make a significant impact. Join us at Apex, where your skills will pave the way for new opportunities and successes! Apex Solutions has been proudly serving our residential and commercial clients since 2008. We provide exceptional plumbing, HVAC and electrical services and invest heavily in training our team to be the best in the business. We believe that excellent customer service comes from a satisfied and well-supported team. If you're looking for a stable, long-term position where your contributions are valued, we'd love to hear from you! Visit our website to learn more: callapexsolutions.com Primary Job Function: Lead and manage the operations of the service and install division, currently generating approximately $ 6 million in annual revenue , with a strategic objective to grow the division to $10 million annually . This division already has an existing team, customer base and infrastructure. This role is responsible for driving scalable growth through strategic planning, operational development, and performance management. Key responsibilities include implementing growth initiatives, refining operational procedures, and ensuring full compliance with industry standards and regulations. The position will oversee the recruitment, hiring, and development of plumbing, electrical, and HVAC technicians, while also managing procurement, inventory systems, and vendor relationships to support expansion. The manager will establish and maintain strong communication and coordination between departments to ensure seamless service delivery and integration across the company. Additionally, this role is accountable for financial performance, including pricing strategy, job costing, and margin improvement. A strong emphasis will be placed on increasing revenue, improving operational efficiency, and enhancing customer satisfaction to successfully scale the service and install division from a $6M operation into a $10M operation .

Requirements

Valid driver's license and insurable driving record
Must pass drug and background screens
5+ years of plumbing experience
Possess the ability to inspire both personal and professional growth in our team members.
Ability to provide unparalleled customer satisfaction.
Ability to drive team performance to achieve all business goals and objectives.
Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
Candidates will be required to pass a background check upon being given a conditional offer of employment

Nice To Haves

Service Titan experience is a plus

Responsibilities

Lead and manage the operations of the service and install division.
Drive scalable growth through strategic planning, operational development, and performance management.
Implement growth initiatives.
Refine operational procedures.
Ensure full compliance with industry standards and regulations.
Oversee the recruitment, hiring, and development of plumbing, electrical, and HVAC technicians.
Manage procurement, inventory systems, and vendor relationships.
Establish and maintain strong communication and coordination between departments.
Accountable for financial performance, including pricing strategy, job costing, and margin improvement.
Increase revenue, improve operational efficiency, and enhance customer satisfaction.