Service Manager

Crown Linen Service Inc • Nashua, NH

13d • Onsite

About The Position

The Service Manager will report to the District Manager and directly manage the day to day team operations of, a team of assigned Route Supervisors, Route Service Representatives, and Route Specialists; those who provide direct customer service to the company's clients. The Service Manager will also be responsible for the daily management of the service department in areas such as training subordinate employees; setting and adjusting specific hours of work; assigning employees work and planning their work and schedule; participate in matters materially impact the employment status of subordinates; participate on an on-going basis in ordering and/or managing inventory levels for the service department. Additionally, the Service Manager is directly responsible for customer management; including pricing, orders, adjustments where applicable, set and modify delivery schedules and all other matters relating to the full customer relationship. Lastly, the Service Manager is responsible for the running of routes in absence of the Route Representative and assisting the team to meet all goals and objectives related to the branch.

Requirements

• Generally, requires 3-5 years of related management experience
• 1-3 years of previous route experience
• Demonstrated team leadership & development
• Ability to build strong ongoing personal and business relationships at various levels with customers
• Ability to communicate in a professional manner, both orally and in writing
• Ability to perform basic mathematical calculations on the fly including, counting cash payments
• Able to complete service management related tasks with little to no supervision
• Current and Valid driver's license - Clear or Acceptable driving record
• DOT Medical Card or successfully undergo Dept. of Transportation Medical exam
• High School Diploma required
• Bachelor's degree from four-year College or University; or three to five years related experience and/or training; or equivalent combination of education and experience is required

Nice To Haves

• Previous experience in driving vehicles with GVW of 10,000 lbs. or more is preferred
• Master's degree highly preferred
• Industry experience is highly preferred but not required
• Proven track record of success in managing people, systems and business improvements
• Proven track record of exceeding goals
• Support a team environment of continuous improvement by identifying best practices for all involved

Responsibilities

• Directly managing and directing a team of Route Supervisors, Route Service Representatives, and Route Specialists
• Executing and/or effectively recommending personnel decisions relating to direct reports, including decisions relating to hiring, discipline, discharge, promotions, and wage increases
• Training, developing and evaluating direct reports
• Planning and assigning work to direct reports, and assuring that assigned work is carried out in the manner planned
• Assisting in and/or developing a budget for the service department; maintaining and ordering required inventory based on assessment of the needs of the service department and assigned customers
• Ordering equipment, coordinating equipment repairs and other related expenditures, in the most cost-effective manner; managing and ensuring the safety of the equipment and fleet utilized by the service department
• Running a route, or making special deliveries, on any given day, due to subordinate absenteeism, for training purposes, or due to customer needs
• Serving as the direct liaison with our customers, ensuring satisfaction, resolving customer concerns, up-selling as appropriate, and determining appropriate levels of product, delivery schedules, and other areas of core customer concern
• Effective negotiation and entering into contracts for new business and renewals with customers
• Representing the service department in dealings with others in the company to ensure good communication, cooperation and teamwork in order for the company as a whole to best service our customers, in a successful and efficient manner
• Being responsible for all aspects of safety and safety reporting requirements for the department
• Representing Service Department at company management meetings, training, and other events
• Analyzing company product and service offerings, and determining potential changes based on the company profitability and needs of customers
• Providing feedback on current and future serviceability of products, offerings and programs.
• All other duties as assigned by Company Management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager