Service Manager | Commission-Based - Tonkin Family of Dealerships
About The Position
Lead the charge at a dealership group where excellence isn’t optional—it’s the standard. Tonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we’re looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence. We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.
Requirements
- Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership
- Strong knowledge of automotive service operations, warranty processes, and dealership systems
- Proven leadership skills with the ability to motivate and develop a team
- Excellent customer service, communication, and problem-solving abilities
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.)
- Valid driver’s license and clean driving record
- 18 years or older with a clean driving record, valid driver's license, able to pass a criminal background check, and drug screen.
Responsibilities
- Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction
- Oversee service department operations, including workflow, scheduling, and quality control
- Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally
- Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability
- Ensure compliance with manufacturer warranty policies and dealership procedures
- Collaborate with sales and parts departments to drive overall dealership success
- Handle escalated customer concerns with professionalism and resolve issues effectively
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
- performance bonuses
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
