Kendall Central Oregon Service Manager

Kendall Auto Group•Bend, OR

10d•Onsite

About The Position

Kendall Auto Group is seeking a customer-centric Service Manager to join their team in Central Oregon. This role is for a fast-paced environment serving clients throughout the community. The Service Manager will be responsible for planning, organizing, and controlling service department operations to meet dealership goals and manufacturer requirements. This includes supervising department employees, ensuring adherence to company policies and procedures, reviewing and controlling operational expenses, and resolving customer concerns. The role also involves working directly with service department staff to ensure shop productivity and department growth, overseeing proper warranty procedures, billing and collections, and developing and supervising marketing efforts for the department.

Requirements

2+ years work experience in a large shop or dealership setting
Previous management experience
A valid driver license and good driving record

Nice To Haves

Superior CSI
Proven ability to expand department sales
Commitment to department safety and loss control
Ability to motivate staff and assist with all department processes

Responsibilities

Plan, organize and control service department operations to meet dealership goals and manufacturer requirements
Supervise department employees
Ensure company policy and procedures are followed
Review and control operational expenses
Resolve customer concerns
Work directly with service department staff to ensure shop productivity and department growth
Ensure proper warranty procedures, billing and collections
Develop, supervise, and review marketing efforts for the department