John Deere Dealership Service Manager
About The Position
GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. The Service Manager manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. This role grows profitable service labor sales and exercises disciplined expense control. The Service Manager also attracts, retains, and assists with development of department personnel. GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!
Requirements
- 3+ years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred
- Experience with agricultural, construction or heavy equipment
- Experience analyzing and interpreting internal reports
- High School Diploma, GED, or equivalent experience required
Nice To Haves
- Associates degree preferred
Responsibilities
- Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Communicates, enforces and monitors service department processes to ensure customer satisfaction
- Creates annual location service department goals, in alignment with the organizations financial and operational objectives
- Executes service department marketing plan with the direction from aftermarket and marketing managers
- Coordinates customer clinics, field days, and related promotional events
- Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Manages recruiting, staffing and employee development activities
- Assists with the development and training of service personnel and completes performance reviews of service staff
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere products
Benefits
- Excellent health benefit package begins 1st day
- Paid Holidays
- Paid Time Off
- 401k with company match
- Incentive and team bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
