Service Manager - Scarborough, ME
About The Position
The Service Manager is an inspirational leader responsible for fostering an exceptional customer experience and a positive team environment. They will set expectations for VIP team members to ensure every customer interaction is outstanding, aligning with VIP’s mission to earn automotive customers for life. The role involves creating a working environment that attracts and recognizes high-performing individuals, encourages engagement, and promotes personal growth within the VIP family. Additionally, the Service Manager must maintain a safe workplace and ensure compliance with all company policies and relevant regulations.
Requirements
- Strong people management and leadership skills, including being motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication skills.
- Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time management skills.
- A comprehensive understanding of automotive servicing and the industry.
- Two years of related experience in automotive service management.
- Completion of a two-year college or technical school program is recommended.
- An equivalent combination of education and experience.
- Current, valid driver’s license issued in state of residence.
- Equipment Safety Certification.
- ASE Certification C1– Service Consultant required.
- State Inspection License Required (where applicable).
Nice To Haves
- ASE Certification P2 – Parts Specialist recommended.
- ASE Certification G1 – Maintenance and light repair recommended.
Responsibilities
- Ensure workplace safety is the top priority, adhering to all safety policies, completing safety training, and reporting unsafe conditions.
- Build and develop an extraordinary team by hiring top talent, providing ongoing training (LMS, vendor, T.I.A. basic automotive service certification, ASE certifications), conducting coaching sessions, and ensuring proper scheduling to meet customer needs.
- Communicate effectively with the team through daily huddles and bi-monthly store meetings, and monitor email for customer appointments and communication.
- Train, support, and implement the 5 for 5 process to educate customers on vehicle conditions and solutions.
- Control the dispatching and assignment of work orders to technicians based on availability and capability.
- Attend off-site meetings and training sessions several times per year.
- Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, complying with safety and environmental codes.
- Manage daily preparation and securing of the location, service desk, equipment, and customer vehicles.
- Maintain a clean service department and customer waiting area.
- Enter any facility or equipment issues into the appropriate database.
- Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
- Communicate with other levels of management to ensure compliance with service standards and company policies.
- Serve as the policy administrator in the assigned location.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
